What Information We Collect
We may collect the following types of personal information from users:
- Contact information such as name, email address, and phone number.
- Demographic information such as age, gender, and location.
- Billing and payment information for purchases made on our website.
- Information about your use of our website, such as pages visited, links clicked, and search queries.
- Information about your device and internet connection, such as IP address, browser type, and operating system.
How We Collect Your Information
We collect your personal information in several ways, including:
- Information you provide when you create an account or make a purchase.
- Information we collect automatically when you use our website.
- Information we receive from third parties, such as social media platforms or payment processors.
How We Use Your Information
We may use your personal information for the following purposes:
- To provide and improve our services to you.
- To communicate with you about our products, services, and promotions.
- To process and fulfil your orders and payments.
- To personalize your experience on our website.
- To analyze and improve our website performance and user experience.
- To comply with legal and regulatory requirements.
How We Protect Your Information
We take the security of your personal information seriously and have implemented reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. We regularly review our security measures and update them as necessary to ensure the safety and integrity of your personal information.
Sharing Your Information
We do not sell or rent your personal information to third parties without your explicit consent. We may share your personal information with trusted third parties for the following purposes:
- Service providers: We may share your personal information with third-party service providers to help us provide and improve our services. For example, we may share your information with a payment processing company to process your payment or with a shipping company to deliver your order.
- Legal requirements: We may disclose your personal information if required to do so by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights or interests, or prevent fraud or illegal activity.
- Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you by email or by posting a notice on our website of any such change in ownership or control of your personal information.
You have choices about how we use and disclose your personal information:
- Marketing communications: You can opt-out of receiving promotional emails from us by following the instructions in those emails or by contacting us at the email address below. If you opt-out, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations.
- Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. However, this may affect your ability to use certain features of our website.
- Access and correction: You can review and update your personal information by logging into your account or by contacting us at the email address below. We may need to verify your identity before we can process your request.
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. We will delete your personal information when it is no longer necessary for these purposes, or when you request us to do so.
We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Updates to this Policy
86 Independence Avenue, Lusaka
+260 978 382 206